Shipping & Returns
Shipping & Logistics Policy
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B2B Fulfillment: Orders ship directly from commercial manufacturers to businesses. Costs and timelines are calculated based on bulk volume and freight distances.
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Lead Times: Delivery schedules depend on custom manufacturing timelines. Production must finish before the transit timeline begins.
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Freight Collect: Shipping operates on a commercial "To-Pay" system. The transport or lorry charges are paid directly by the customer to the third-party logistics carrier at the exact time of receiving and unloading the vehicle.
Return & Exchange Policy
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Custom Orders: Items with custom printing, logos, or bespoke dimensions are non-returnable and non-refundable once production begins.
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Defects & Damages: Replacements, reprints, or credits are issued only if products arrive damaged, shorted, or have manufacturing defects that conflict with your approved digital proof.
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Claim Window: Structural errors or damages must be reported with photographic or video proof to your account manager immediately upon delivery (typically within 24–48 hours).
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Generic Stock: Plain, unprinted items (like standard boxes or tape) may be eligible for returns subject to restocking fees and buyer-covered return freight.